Refund policy

Effective Date: August 8, 2026

At Glowclea, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return according to the guidelines below.

Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

Items must be unused and in their original condition.
Items must include original packaging.
Proof of purchase is required.
Non-Returnable Items

Certain items may not be eligible for return, including:

Products that have been used or damaged after delivery.
Items without original packaging.
Gift cards or promotional items where applicable.
Return Process

To request a return, please contact Glowclea customer service:

Email:
honguyen201308@gmail.com

Phone:
575-762-0173

Please include:

Order number
Name used for purchase
Reason for return
Photos of the product if applicable

Do not send products back before receiving return instructions from our customer service team.

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed back to your original payment method within a reasonable processing period.

Please note that your bank or credit card company may require additional time to complete the refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will review your request and provide an appropriate solution.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error.